Some Events, and Markets have different rules and these are listed below in the Specific Event/Market
Betting Rules for each specific Event or Market/bet type in this Website. The following are the general
rules of betting applicable to all Events and Markets/bet types, full compliance is mandatory. Where
applicable, provisions and definitions set out in the Terms and Conditions published in the Company's
Website shall apply to these Betting Rules and Regulations.
1. General Betting Rules and Regulations
- General
- All Betting Information supplied by the Company is done so in good faith.
However the Company cannot accept liability for any errors or omissions in
respect to dates, times, venues, competitors, odds, results, statistics, jersey
(displayed at Live Streaming) or other Betting Information. The Company reserves
the right to correct any obvious errors and shall take all reasonable steps to
ensure that Markets, which are defined as different Bet Types offered on a
certain sporting event, are administered with integrity and transparency.
Company reserve the right to make the final decision.
- If an Event, which is defined as organized sports match or event between two
teams or between individuals, begins before the scheduled time then only bets
placed before the start of the Event (excluding specified live betting) will be
considered valid. If a Market is not closed or suspended at the correct time
then the Company reserves the right to void all bets placed after the actual
start time (excluding specified live betting).
- In the event of any inconsistency between the English and the Non-English names
used for the events or teams on the Website, it is the English version that
shall prevail.
- At all times, it is the customer's responsibility to be aware about the match
score and all relevant match information and it is advised that the customer
verify match status before placing a bet.
- The Company reserves the right to amend these Rules at any time for any
reason(s). Any such revision will be binding and effective immediately upon
posting in the Website.
- The customer acknowledges that the current score, time elapsed and other data
provided on the site, while coming from a "live" feed provided by a third party
is subject to a time delay and/or may be inaccurate, and that any bet placed
based on this data is entirely at the customer's own risk. The Company provides
this data as-is with no warranty as to the accuracy, completeness or timeliness
of such data and accepts no responsibility for any loss (direct or indirect)
suffered by the customer as a result of his reliance on it.
- The Company, in its sole and absolute discretion, reserves the right to cancel
or declare a bet void or suspend a customer without prior notification, under
any of the following circumstances:
- The bet details are incomplete or erroneous;
- The bet placed is in excess of the limits allowed by the rules;
- The bet has been placed in contravention of the rules;
- Human errors in typing or transmission resulting to the use of an
incorrect gaming data or odds;
- If and when there appears to be an abnormal or irregular use of the
gaming platform or there appears to have an excessively high number of
losses or winnings.
- The Company reserves the right to suspend a game or specific product to correct
any
obvious errors, maintain integrity and fairness of the said game.
- Once a bet is confirmed by the Company, the bet can no longer be amended or
cancelled by
the customer.
- If a customer has any doubt or suspects that something is wrong in the system,
the
customer is advised to stop playing and coordinate with the Company’s customer
support
department. If the customer continues to play, he accepts responsibility for the
outcome
of his bets and the Company has the sole discretion whether or not to address
the issue.
- Where a live match or game begins and bets were made while the event is in
running and
if for any reason the stream is disconnected, regardless of the cause of such
disconnection, or the stream freezes or crashes, any and all bets taken will
still stand
and be settled when the event has been completed and when the result is known.
This
general rule shall not apply in cases where a game or a product has a specific
rule on
disconnection in which case, the specific rule shall apply and the result based
on the
specific rule shall be binding upon the customer.
- The Company reserves the right to suspend and/or close a customer's account at
any time
if it is believed that the customer violated any of the applicable rules and
regulations
or cheated, hacked, attacked, manipulated or damaged the normal betting
procedure or if
the customer is engaged in money laundering or other illegal activities or is
below the
legal age required to engage in gambling in his jurisdiction or actual location.
Once
the account of the customer is closed for the said reason, all winnings and/or
payout
including the balance in the customer’s account shall be forfeited.
- The Company reserves the right to set maximum amount of pay-outs for its
existing
products and products to be offered.
- The Company reserves the right to withhold payment if it has evidence that the
prices or
the pool has been manipulated or where a race, event or match has been rigged.
Evidence
of the above may be based on the size, volume or pattern of bets placed across
any or
all of our betting channels. If there is any dispute over the interpretation of
these
rules, the Company's interpretation shall prevail.
- The Company reserves the right to void and cancel all bets that are involved
with
illegal betting activities.
- The Company reserves the right to refuse customers to enter the games or kick
customers
from the games.
- The software is provided ‘as is’ without any warranties, conditions,
undertakings or
representations, express or implied, statutory or otherwise on the part of the
Company.
The Company does not warrant the merchantability, quality, fitness for a
particular
purpose, that the software will meet the customer’s requirements and that the
software
is non-infringing.
- While the Company undertakes that it will act with reasonable care, the Company
makes no
warranties that the software will be error free or uninterrupted or that any
defects in
the software will be corrected or that the software or the servers are
virus-free.
- The Company is not liable for all costs, expenses, losses or claims arising from
or
resulting from communications or system error in connection with the settlement
of
accounts. The Company reserves the right to take any appropriate action to
correct such
errors including the removal of all relevant games from the software.
- In placing bets and using the software, the customer acknowledges that the
Company has
no control as to how the customer will use the software. Moreover, the customer
places
his bets and use the software in his own risk and the Company shall not be
liable for
any direct, indirect, consequential, incidental or special damage or loss of any
kind.
- The customer is prohibited to disclose any confidential information belonging to
the
Company or the software provider which may be included in the software.
- In order to play the games and place bets, the customer is granted a personal,
non-exclusive, non-transferable right to use the software.
- The customer is prohibited to:
- The bet details are incomplete or erroneous;
- The bet placed is in excess of the limits allowed by the rules;
- The bet has been placed in contravention of the rules;
- Human errors in typing or transmission resulting to the use of an
incorrect gaming data or odds;
- If and when there appears to be an abnormal or irregular use of the
gaming platform or there appears to have an excessively high number of
losses or winnings.
- The use of the software does not give the customer ownership of any intellectual
property rights in the software.
- These general rules shall only apply in the absence of any particular rule
applicable
for a specific game or product.
- Abandonments and Postponements
- If an Event does not begin on the scheduled start date and is not completed
within
the originally scheduled completion date prescribed in the specific sports
rules,
then all bets will be void, except for those on Markets that have been
unconditionally determined.
- If an Event starts but is later abandoned, and is not completed within the
originally scheduled completion date prescribed in the specific sports rules,
then
all bets will be void, except for those on Markets that have been
unconditionally
determined.
- If an Event is not completed within the originally scheduled completion time
prescribed in the specific sports rules thus an official result is declared or a
result is declared by the particular Event's relevant governing body, the
Company
reserves the right to consider the match officially valid. The Company's
decision is
final and binding in this regard.
- Change of Venue
- Unless otherwise stated, If a match is scheduled to be played on neutral ground
but
is played on non-neutral ground or vice versa, all bets will still be considered
valid. In the event of a change of venue where home team plays away or vice
versa,
all bets on the match will be considered void. Bets will also be considered void
if
the home and away team names are wrongly stated in reverse.
- For all non-team Events, if the scheduled venue is changed after the Market has
been
opened, then all bets will still be considered valid.
- Periods of Time
- The posted duration of an Event is for reference purposes only. Bets will be
valid
despite the change in scheduled duration.
- Any incident during injury or stoppage time that is played, is deemed to have
occurred at the end of regular time, e.g. a goal scored in first half injury
time of
a soccer match is deemed to have been scored on 45 minutes.
- Results
- Where relevant, podium positions will count as the official result, regardless
of
any subsequent disqualification or amendment to the results. If there is no
podium
ceremony, results will be determined in accordance with the official result of
the
relevant governing body at the time of the Market settlement, regardless of any
subsequent disqualification or amendment to the results. If no official result
is
available then the result will be determined with reference to the available
evidence known at the time of Market settlement.
- Markets are generally settled ortly after the conclusion of an Event. Purely as
a
customer service, some Markets may be settled before the official result is
declared. The Company reserves the right to reverse settlement in the Event of a
Market being settled in error.
- In the Event of uncertainty over any result then the Company reserves the right
to
suspend settlement of any Market.
- The Company will not recognize any amendments or changes to results made 72
hours
after the Event start time, for bets that have already been settled.
- Where there is a conflict between the official results and the results posted on
the
results section of the Company's Website, the conflict shall be resolved by
reference to the Company's video recording of the particular Event to determine
the
correct result. However, if no such video recording is available, then the
correct
result shall be determined in accordance with the result of the particular
Event's
relevant governing body as published in its official website. If the official
website is unable to provide the result or official website's posted result is
manifestly wrong, then the Company reserves the right to make decisions/
amendments
to determine the final result. The Company's decision is final and binding in
this
regard.
- The winner of an Event is determined at the conclusion of the Event for purposes
of
determining the winning bets regardless of the subsequent reversal of decisions
or
the result of any protest or appeal.
- Auto Timer Acceptance
- For certain events as may be determined by the Company, a customer may place a
bet
using Timer Acceptance feature by selecting the "Timer Accept" button on the
menu.
Each bet placed using timer acceptance will have its own countdown timer, the
duration of which will be at the sole and exclusive determination of the
Company. At
the end of the timer, without any of the disruptions mentioned in Section 1.6.2
below happening, the bet will be accepted.
- If any of the disruptions mentioned in this Section happen before the countdown
timer ends, all bets placed using Timer Acceptance are immediately void;
- If there appears to be a possible red card or a red card is actually
given;
- If there is a possible penalty or a penalty is given;
- If there appears to be a possible goal or a goal is scored by any team;
- Fortuitous events including, but not limited to, failure in any
equipment or telecommunication that prevents the correct placing,
accepting, recording or notification of bets, delays or interruptions in
operation or transmission, communication lines failure.
- In using the Timer Acceptance feature, the customer acknowledges that the
current
score, time elapsed and other data provided on this site, while coming from a
"live"
feed provided by a third party is subject to a time delay and/or may be
inaccurate,
and that any bet placed based on this data is entirely at the customer's own
risk.
The Company provides this data and accepts no responsibility for any loss (
direct
or indirect) suffered by the customer as a result of his reliance on it.